Care Plan Terms

Last Updated: March 2026

These terms (“Care Plan Terms”) apply to PeakSpire’s WordPress Care Plan service. They supplement the Master Services Agreement. In the event of a conflict, these terms take precedence for Care Plan services.

1. Service Description

The WordPress Care Plan is a monthly maintenance service at $199 CAD/month (plus applicable HST). It includes:

What’s Included

• WordPress core updates: We apply WordPress core updates, test for compatibility, and resolve any issues caused by updates.
• Plugin and theme updates: We update all active plugins and the WordPress theme, testing after each update.
• Security monitoring: We monitor for security vulnerabilities in WordPress, plugins, and themes, and apply patches promptly.
• Daily backups: Automated daily backups of your website files and database via SiteGround, with manual backup verification.
• Uptime monitoring: We monitor your website’s availability and respond to downtime incidents.
• Performance monitoring: Monthly PageSpeed Insights check to ensure your site maintains its performance score.
• Minor content updates: Up to 1 hour of content changes per month (text edits, image swaps, minor layout adjustments).
• Priority support: Direct access to PeakSpire’s founder for technical questions and urgent issues.

What’s Not Included

• New page design or development (quoted separately)
• New feature development or custom functionality
• Content writing or copywriting
• SEO services (available as a separate engagement)
• Hosting fees (billed separately by the hosting provider)
• Domain registration or renewal fees
• Third-party plugin or service licence fees
• Recovery from hacks caused by the Client sharing credentials with unauthorized parties
• Content changes exceeding 1 hour per month (billed at $150/hour for overages)

2. Service Level

2.1 Response Time

• Critical issues (site down, security breach): Response within 4 business hours.
• Standard requests (content updates, questions): Response within 1 business day.
• Low-priority requests (cosmetic changes, suggestions): Response within 3 business days.

Business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding Ontario statutory holidays.

2.2 No Uptime Guarantee

PeakSpire monitors your website’s uptime but does not provide an uptime guarantee or SLA with financial penalties. Uptime depends on your hosting provider (SiteGround, or equivalent). We respond to downtime incidents promptly and work with the hosting provider to restore service.

3. Billing

• Billing cycle: Monthly, on the same date each month (starting from the date of the first payment).
• Payment method: Stripe (credit card or debit card), e-Transfer, or as agreed.
• Price changes: PeakSpire may adjust pricing with 30 days written notice. You may cancel if you do not accept the new pricing.
• Failed payments: If a payment fails, we will notify you and retry once. If the second attempt fails, the Care Plan may be paused until payment is resolved.

4. Content Update Hours

• The Care Plan includes up to 1 hour of content updates per month.
• Unused hours do not roll over to the following month.
• Additional hours are billed at $150 CAD/hour, invoiced at the end of the month.
• We will notify you before performing work that would exceed the included hours.

5. Cancellation

• No long-term commitment: The Care Plan is month-to-month. There is no minimum commitment period.
• Cancellation notice: To cancel, email info@peakspire.ca at least 7 days before your next billing date.
• Effect of cancellation: Service continues through the end of the current paid period. No partial refunds for unused portions of the current month.
• Data and access: Upon cancellation, all login credentials and access remain with the Client. We do not delete any Client data or restrict access to the website.

6. Client Responsibilities

• Provide and maintain valid hosting account credentials for site access
• Notify PeakSpire before making changes to the website yourself (installing plugins, modifying code, etc.) so we can account for potential conflicts
• Keep payment information current
• Respond to communications regarding critical updates or security issues within a reasonable time

7. Liability

PeakSpire takes reasonable care when performing updates and maintenance. However:

• We are not liable for issues caused by third-party plugins, themes, or services
• We are not liable for hosting provider outages
• We are not liable for data loss if the Client has not maintained adequate backups beyond what we provide
• Our total liability under the Care Plan is limited to the fees paid in the 3 months preceding any claim

8. Contact

• Email: info@peakspire.ca
• Phone: (343) 842-4444