Call Recording Policy

Last Updated: March 2026

PeakSpire Inc. (“PeakSpire”) records all inbound phone calls. This policy explains why we record, how recordings are handled, and your rights regarding those recordings.

1. Legal Basis

Under Canadian federal law (the Criminal Code, Section 184), it is legal to record a private communication if one party to the communication consents (one-party consent). As a participant in the call, PeakSpire provides that consent.

As a best practice, we go beyond the minimum legal requirement. Every call begins with a verbal notice informing you that the call may be recorded. By continuing the call after this notice, you acknowledge the recording.

2. What Is Recorded

• Audio: The full conversation is recorded in dual-channel MP3 format via our phone provider, Telnyx.
• Metadata: Call date, time, duration, caller phone number, and call outcome.
• Transcription: Recordings are transcribed to text using OpenAI’s Whisper service for searchability and quality review.

3. Purpose of Recording

We record calls for the following purposes:

• Accuracy: To maintain an accurate record of service requests, pricing discussions, and commitments made during calls.
• Quality assurance: To review and improve the performance of our AI voice assistant (Summit) and our overall service quality.
• Training: To train our team and improve our processes based on real interactions.
• Dispute resolution: To resolve any disagreements about what was discussed or agreed upon during a call.

4. Storage and Security

• Storage location: Call recordings and metadata are stored on our secure server infrastructure. Transcripts are stored in our call log system.
• Access: Only PeakSpire’s founder (Siraj Ahmadzai) has access to call recordings. They are not shared with third parties except as described in our Privacy Policy.
• Encryption: Recordings are transmitted over encrypted connections (TLS).

5. Third-Party Processing

Call recordings are processed by the following services:

• Telnyx: Our phone provider records the call audio. Telnyx Privacy Policy
• OpenAI: Recordings are sent to OpenAI’s Whisper service for transcription. The real-time conversation with Summit is processed by OpenAI’s Realtime API. OpenAI Privacy Policy
• HubSpot: Call metadata (duration, outcome, transcript excerpt) is logged to our CRM for contact management. HubSpot Privacy Policy

6. Retention

• Call recordings (audio): Retained for up to 12 months from the date of the call, then deleted.
• Call transcripts: Retained for up to 12 months, then deleted.
• Call metadata (date, duration, outcome): Retained in our CRM for the duration of the business relationship.

7. Your Rights

You have the following rights regarding your call recordings:

• Request a copy: You may request a copy of any recording of a call you participated in.
• Request deletion: You may request that we delete your call recordings and transcripts at any time.
• Decline recording: If you do not wish to be recorded, you can let Summit know during the call, and we will end the recording or transfer you to an unrecorded alternative (email).

To make any of these requests, email info@peakspire.ca. We will respond within 30 days.

8. Contact

Questions about our call recording practices? Contact us:

• Email: info@peakspire.ca
• Phone: (343) 842-4444